Career

Roles and Responsibilities:

The candidate should be well versed in:

• • The Customer Support Executive is responsible for delivering excellent customer service through fast and accurate communication and coordinating with other departments to resolve queries.
• • The incumbent shall build and maintain a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
• • Provide accurate and timely responses to live chats through tawk.to chat software.
• • Provide accurate and timely response to emails both, inbound and outbound via Customer Support Software.
• • Provide accurate and timely response to customer queries on numerous social media platforms.
• • Follow-up and coordinate on customer queries with other internal teams to provide accurate and timely responses to customer queries and concerns.
• • Like and reply to all the comments in the Facebook pages and hit the like button, members who are sharing the post.
• • Escalate unresolved queries to CRM Manager and/or respective departments for accurate redressal and also handle escalation calls.

Desired Candidate Profile:

• • Demonstrated ability to work independently, use initiative and prioritize tasks and meet deadlines in a demanding high-volume environment with excellent attention to detail and commitment to quality assurance.
• • Demonstrated ability to work effectively, flexibly, and collaboratively with colleagues within and beyond the immediate work unit to achieve team and organizational objectives.
• • Excellent written and verbal communication skills.
• • Excellent multi-tasking skills.
• • Ability to remain professional and courteous with customers at all times.
• • Good listening and problem-solving skills.
• • Ability to effectively use technological communication channels to establish communication with consumers.